Your Sirui Tripod, Monopod, Head and Accessories come with a warranty for a period of 6 years from the date of purchase with the following terms and conditions:

The SIRUI Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 6 years. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.

 

The SIRUI warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, loss or theft. Please contact us at sales@pixelone.com.au to proceed with your warranty claim.

 

Your Sirui filters, smartphone accessories, bags and back packs come with a warranty for a period of 2 years from the date of purchase with the following terms and conditions:

The SIRUI Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 2 years. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.

The SIRUI warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, loss or theft. Please contact us at sales@pixelone.com.au to proceed with your warranty claim.

 

NOTICE: Please be advised that SIRUI Australia’s 6,2, & 1-Year warranty is valid only on products purchased from the Sirui Australia Website or local authorised SIRUI Australia dealers and resellers.

 

Please contact us before you buy, if the dealer you are considering is not on our “WHERE TO BUY” Dealer list. For products purchased in the Australia, but used outside of the country, the warranty only covers service within the Australia and does not include shipping outside of Australia.
 
SIRUI Australia does not provide support of any kind for SIRUI products purchased from unauthorised resellers.

 

If you buy a SIRUI product from an unauthorised dealer you will not receive Australian repairs, parts or technical support. This policy also applies for online purchases made through re-sellers outside of Australia.

Sirui W Series Tripod Warranty and Cleaning Information

Sirui W Series waterproof tripods are designed to be used in sand and water without negative effect, when properly handled and cleaned. For this series only, the warning of voiding the warranty does not apply to use in water or sand. However, proper maintenance is required after use in extreme environments to prevent corrosion or other damage caused from neglect.

 

The legs should be set to the desired length and locked before placing in the water. This will prevent water from entering the leg tubes.
After use in saltwater, muddy or dirty water, the legs must be rinsed in clean water (and mild soap if needed) to remove all residue, and dried before closing the legs. If this is not done, the salt or dirt will dry and cause the leg sections to stick or jam. To remedy this problem, you will need to disassemble the tripod, thoroughly clean the outside and inside of the tubes and leg locks and then reassemble the tripod. Not a complicated procedure, just a time consuming one.

Sand should be removed before closing the legs, to avoid getting sand into the threads of the leg locks. If they do get in, remove the leg locks and rinse until there is no sand remaining in the threads. Use a tooth brush to remove any sand that is not washed away. A slight amount of light lubricant can be used on the threads if no lubricant is remaining after the cleaning.

SIRUI Australia ships with Startrack which is owned by Australia Post.

All orders require a signature on delivery as proof or delivery.

Orders addressed to P.O box and G.P.O box, will be shipped by Startrack but may be delivered Australia Post and extra time should be allocated for these orders.

Shipping Transit Times 

Shipping time refers to the estimated time that it will take to deliver your order after its ready to ship (Please note this does not include time to process your order). Shipping time does not commence after your order is put through but begins the moment your order has been processed and is ready to dispatch via the freight carrier of choice.

All shipping includes FREE insurance from door to door.  Please contact us as soon as you receive your order if it has been damaged in transit.

Standard Shipping - $11.95

Free Shipping on orders over $99

 

1. Major City & Metro Areas

All orders are generally processed on the same day the order was placed on business days between 9am-4pm.  Generally, orders are processed and shipped the same day or next Business day.  Packages below 5kg are usually received 2-4 business days after shipping.  Packages above 5kg please allow an extra 1-2 business days for delivery.

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post or Australia Post Business centre.

 

2. Rural Areas  – Startrack or Australia Post

All orders are generally processed on the same day the order was placed on business days between 9am-4pm.  Generally, orders are processed and shipped the same day or next Business day.  Packages below 5kg are usually received 2-5 business days after shipping.  Packages above 5kg please allow an extra 1-2 business days for delivery.

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post.

 

Express Courier – $15.95

 

1. Major City & Metro Areas

All orders are generally processed on the same day the order was placed on business days between 9am-4pm.   Generally, orders are processed and shipped the same day or next Business day.  Packages are usually received 1-2 business days after shipping. 

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post or Australia Post Business center.

 

2. Rural Areas  – Startrack or Australia Post

All orders are generally processed on the same day the order was placed on business days between 9am-5pm.   Generally, orders are processed and shipped the same day or next Business day.  Packages are usually received 1-4 business days after shipping.

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post.

 

Tracking your order

When your order ships you will receive an email from us with a link to track your order.  If you receive your tracking number before 6pm (Sydney time) it may not be updated on the Courier’s website until that evening.

 

Please note in regards to all orders

• These expected delivery dates/times are based on courier shipping practices, your destination, and the items in your order.
• Expected delivery dates are estimates. Orders can be delayed due to fraud verification or time of the order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.
• Orders may be delivered in separate shipments.
• Order cut off times are based on normal Business Hours and exclude weekends and Public Holidays: Monday – Friday 2pm
•  

When your order ships you will receive an email from us with a link to track your order.  If you receive your tracking number before 6 pm (Sydney time) it may not be updated on the Courier’s website until that evening.

 

Due to large amounts of online credit card fraud, all orders are subject to approval by our payment verification department. We will notify you by phone or email should your order be delayed.