All Sunwayfoto branded products come with a 6 YEAR warranty from the date of purchase with the following terms and conditions:

 

The Sunwayfoto Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 6 years. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.  Sunwayfoto Australia will only provide warranty for Sunwayfoto products purchased from Sunwayfoto Australia or it’s Authorised Dealers.

 

The Sunwayfoto warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, self dismantling, loss or theft. Please contact us at sales@pixelone.com.au to proceed with your warranty claim and include a copy of your purchase receipt.

 

The Sunwayfoto Special Care warranty

To be sure that our customers are satisfied with their purchase, we provide a special care program that covers the first 14 days after purchase. This includes ANY KIND of defect or damage caused by normal use. If you believe your Sunwayfoto product is under the special care warranty, please send an email to sales@pixelone.com.au, indicating in the subject of the email “Special Care” and in the text, your address and telephone. We will be happy to assist you in this process.

 

The Sunwayfoto Special Care warranty does not cover

Damages occurred from exposure to water or fire;
Any damage of any part of the product resulting from abnormal/abusive use, lack of care, negligence, self dismantling, accidents (knocks, stains, cracks etc.) incorrect use of the product.

Sunwayfoto Australia ships with Startrack which is owned by Australia Post. 

 

All orders require a signature on delivery as proof or delivery.

 

Orders addressed to P.O box and G.P.O box, will be shipped by Startrack but may be delivered Australia Post and extra time should be allocated for these orders.

 

Shipping Transit Times 

Shipping time refers to the estimated time that it will take to deliver your order after its ready to ship (Please note this does not include time to process your order). Shipping time does not commence after your order is put through but begins the moment your order has been processed and is ready to dispatch via the freight carrier of choice.

 

All shipping includes FREE insurance from door to door.  Please contact us as soon as you receive your order if it has been damaged in transit.

 

Standard Shipping - $11.95

 

1. Major City & Metro Areas

All orders are generally processed on the same day the order was placed on business days between 9am-4pm.  Generally, orders are processed and shipped the same day or next Business day.  Packages below 5kg are usually received 2-4 business days after shipping.  Packages above 5kg please allow an extra 1-2 business days for delivery.

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post or Australia Post Business center.

 

2. Rural Areas  – Startrack or Australia Post

All orders are generally processed on the same day the order was placed on business days between 9am-4pm.  Generally, orders are processed and shipped the same day or next Business day.  Packages below 5kg are usually received 2-5 business days after shipping.  Packages above 5kg please allow an extra 1-2 business days for delivery.

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post.

 

Express Courier – $15.95

 

1. Major City & Metro Areas

All orders are generally processed on the same day the order was placed on business days between 9am-4pm.   Generally, orders are processed and shipped the same day or next Business day.  Packages are usually received 1-2 business days after shipping. 

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post or Australia Post Business center.

 

2. Rural Areas  – Startrack or Australia Post

All orders are generally processed on the same day the order was placed on business days between 9am-5pm.   Generally, orders are processed and shipped the same day or next Business day.  Packages are usually received 1-4 business days after shipping.

 

If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest Australia Post.

 

Tracking your order

When your order ships you will receive an email from us with a link to track your order.  If you receive your tracking number before 6 pm (Sydney time) it may not be updated on the Courier’s website until that evening.

 

Please note in regards to all orders

• These expected delivery dates/times are based on courier shipping practices, your destination, and the items in your order.
• Expected delivery dates are estimates. Orders can be delayed due to fraud verification or time of the order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.
• Orders may be delivered in separate shipments.
• Order cut off times are based on normal Business Hours and exclude weekends and Public Holidays: Monday – Friday 2 pm
•  

When your order ships you will receive an email from us with a link to track your order.  If you receive your tracking number before 6 pm (Sydney time) it may not be updated on the Courier’s website until that evening.

 

Due to large amounts of online credit card fraud, all orders are subject to approval by our payment verification department. We will notify you by phone or email should your order be delayed.